Appointments Booking Officer, Band 2

The Appointments Booking Officer, Band 2 at Gloucestershire Hospitals NHS Foundation Trust is based in Gloucester and involves answering inbound calls from patients and staff, supporting Specialist Bookers with clinic appointment administration, and handling routine administrative tasks within the Central Booking Office. The role operates as part of a 70+ strong team at Gloucestershire Royal Hospital, working 37.5 hours per week on a permanent basis. Candidates must have basic GCSE qualifications in English and Mathematics, demonstrate strong communication and IT skills, including proficiency with Microsoft Office, and be able to manage multiple systems such as Trakcare and ERS. Experience in a call centre environment or NHS setting is desirable but not essential, and the position offers a starting salary of £25,272 per year, pro rata for part-time work.

The role provides exposure to a range of clinical processes and opportunities to develop administrative expertise within a large NHS trust, with potential for hybrid working after initial training. Successful applicants will engage with patient queries, manage appointment changes and cancellations, and contribute to efficient clinic scheduling while adhering to strict confidentiality and data security protocols. Applications must be submitted by 18 October 2026 via the original advert, with further details available on the Trust’s careers page.