Havering Council adopts new housing tenant engagement strategy

On 16 September 2026 Havering Council’s cabinet gave the go-ahead to the Housing Tenant Engagement Strategy covering 2026 to 2029. The document outlines how tenants’ opinions, experiences and priorities will be woven into the planning, delivery and refinement of local housing provision.

The strategy is designed to meet the Regulator of Social Housing’s Consumer Standards, with particular focus on transparency and giving residents a real influence over decisions that affect them. By tightening links with tenants, the council aims to ensure their participation in both consultations and the wider decision-making framework.

Resident panels and feedback mechanisms

Two new panels – one for the north of the borough and one for the south – will be set up to collect ongoing feedback and help steer improvements to services. The council also plans to work with partner organisations, using shared data and pooled resources to maximise social value and achieve better outcomes for residents.

Ongoing engagement and consultation

A programme of resident events, roadshows and community-engagement activities will continue, targeting increased participation, stronger relationships and the development of employment and skills opportunities for both younger and older residents. The strategy mandates meaningful consultation throughout major regeneration schemes and housing projects, with clear communication channels to keep tenants informed during planning and construction phases and to provide regular opportunities for feedback.

Councillor Robert Whitton, the cabinet member responsible for regeneration, said the council is committed to placing residents at the centre of its housing services. He added that the new strategy will broaden chances for tenants to be heard through consultations, engagement activities and the resident panels, ensuring that their feedback directly shapes decisions and drives service improvements.