Band 2 Receptionist/Admin Support - Occupational Health and Wellbeing

About this role The position involves welcoming patients and visitors, handling telephone and email enquiries, and managing appointments through electronic systems within the Occupational Health and Wellbeing department at Heartlands Hospital in Birmingham. The role supports clinicians and administrative staff, processes documentation, and ensures high standards of customer service. It operates within a permanent, full-time framework offering flexible working patterns under the Agenda for Change pay scheme at Band 2, with a fixed salary of £25,272 per year. Essential qualifications include GCSE English and Maths at grade 9-4, proficiency with Microsoft Office and general IT systems, and prior experience in a busy office or reception environment. Desirable experience includes work in an Occupational Health setting and administrative duties. Candidates must demonstrate strong communication and customer-care skills, organisational ability, and the capacity to manage sensitive or distressing information while maintaining confidentiality.

Applications close on 9 October 2026 and must be submitted through the original advert.