IT Support Officer

The role is based at St Asaph Business Park in Denbighshire, working as part of the health board's IT Service Desk. You will provide first-line technical support for a range of systems, handling calls, emails and portal tickets while maintaining accurate records in the incident management tool. The position requires a Diploma or HNC level qualification, solid problem-solving skills and the ability to prioritise tasks in a busy environment. Experience with customer-focused service and continual professional development are essential, and fluency in Welsh is desirable but not mandatory. The post is permanent, full-time and falls within Band 4 of the Agenda for Change pay scale, with a salary of £28,819 to £31,626 per annum. Working arrangements involve at least two days a week at the Bowen Court site, with the remainder able to be completed remotely within the local area. Applications must be submitted by 15 October 2026 through the original advert, and successful candidates will be contacted via the email address they provide.