Medical receptionist/Care Navigator

Medical receptionist/Care Navigator

The role at Darwen Healthlink in Lancashire involves acting as the first point of contact for patients within a busy general practice. Working from the modern Darwen Health Centre on James Street West, the position combines front-desk reception with a care navigation function, guiding patients to the right service or clinician. The job is part-time, fixed-term for one year, with a pay rate of £13.07 per hour. Shifts are spread across eight-hour blocks between 8 am and 6.30 pm over five days each week, requiring flexibility to work either morning or late-afternoon patterns.

Experience in a medical reception environment is essential, along with strong administrative and communication skills. Applicants must be able to manage patient queries, arrange appointments, process referrals and handle confidential documentation, including scanning and filing of records. A basic understanding of NHS systems for email correspondence, patient access requests and result handling is required, as is the ability to complete daily opening and closing procedures. The practice values a courteous, efficient approach and asks candidates to demonstrate a commitment to equality, diversity and confidentiality.

The role offers a supportive workplace that includes staff social events, an NHS pension scheme and provision of uniform. Applications must be submitted before the closing date of 21 October 2026 via the original advertisement.