MHSI Hub Navigator - Mental Health & Social Inclusion Hub

The role of MHSI Hub Navigator is based at St Michaels Court in Lichfield and involves working as part of a multi-disciplinary team that receives mental-health referrals over the phone, assesses risk and urgency, and directs callers to the most suitable services. The position is permanent and operates on a full-time, 24-hour rotating shift pattern, covering both day and night duties.

Applicants must hold a Level 3 Diploma in Health & Social Care (or an equivalent qualification) and be prepared to complete further study if required. A recognised basic IT qualification such as ECDL is essential, along with proven competence in using patient clinical systems like RIO. Essential experience includes customer-care work, previous roles within mental-health or social-care settings, and the ability to work effectively under pressure while maintaining strict confidentiality. Desirable qualifications include a customer-service or business-administration credential and knowledge of medical terminology.

The post is covered by the Agenda for Change pay scale at Band 4, with a salary range of £28,392 to £31,157 per year. Applications must be submitted by 15 October 2026 through the original advert on the NHS Jobs portal.