Resource Bank Call Handler

A Resource Bank Call Handler vacancy exists within the Aneurin Bevan University Health Board team based at Llanfrecha Grange in Cwmbran, Newport. The role involves coordinating temporary staffing requests for bank and agency workers through a computerised allocation system, maintaining accurate records, handling pay queries, and supporting compliance with mandatory training requirements. Essential qualifications include an NVQ Level 3 or equivalent experience, proven proficiency in fast-paced call handling environments, and the ability to use Microsoft Office Word and Excel effectively. Desirable candidates may possess Welsh language skills, and the position operates across a 7-day rotating schedule from 08:00 to 20:00, with some flexibility for remote working within the agreed pattern.

The role offers a permanent contract under the Agenda for Change pay scheme, with a salary range of £26,813 to £27,890 per annum, falling within Band 3. Full-time hours are provided, and the position supports professional development within a supportive NHS environment committed to kindness, integrity, and respect. Applications must be submitted by 7 October 2026 through the original advert, with no alternative submission methods accepted.